![]() The (Encore North) elevator from the garage no longer goes up to the mezzanine you have to get off on the main level to get your temperature taken. The change was implemented but not until the next generation of the program. One conversation and explaining it to the poker manager who discussed with others above him and the benefit was back for the rest of that programs generation. I can speak from personal experience when a casino tried to reduce a certain benefit, the floor staff thought they could do so unilaterally. I am not even certain the current suspension of redemption would stand up to any serious challenge. The company can certainly modify the programs going forward but they cannot unilaterally implement just any backward changes. They have to maintain al the records and track the accumulation and usage. The cost are also greater than you think. ![]() Why do think these reward programs introduced expirations and or decays? It was a huge eye opener when airlines had to recognize all the miles that had built up. But these points are a liability on the Corp balance sheet. I never said or implied points were earning interest. I said nothing about bringing poker back and the implications.
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